We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently upgrading our delivery systems. Our warehouse will resume regular shipping on April 18th.
Any order placed before that date may take up to 7-11 working days for delivery.

In light of the current global situation you may experience delivery delays. Please continue to monitor via your tracking number for the latest updates.
We have also temporarily disabled Express, pickup and drop off points as we are unable to guarantee a full service at present.
Thank you for your understanding

Due to high order volumes during the Black Friday period (24th Nov – 1st Dec) your order may arrive outside of the expected delivery timeframes.
When checking out, you should be provided a more specific delivery timeframe. We are doing our best to get your order to you as soon as possible.


Due to European Bank Holidays on 26th & 27th May, your order may take a little longer to arrive with you. Thank you for your patience.



Standard Delivery:

  • Standard service, delivered within 5 working days.
  • Delivery is Monday to Friday during business hours.
  • Select Standard Delivery at checkout.


Shipment tracking

You can track shipment of your Products by clicking on the "Track My Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.


Please note:

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All Products are shipped from our warehouses in Almelo, The Netherlands.
  • Please note that any orders placed on a specific countries website, can only be delivered to the related country. 


We only deliver in: Austria, Belgium, Denmark, France, Germany, Netherlands, Ireland, Italy, Luxemburg, Portugal, Spain, Sweden, Switzerland and United Kingdom (including Northern Ireland and Isle of Man.  We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, Büsingen, Helgoland, Åland Islands, Fær Øer Islands and Greenland, PO Boxes.

Upon dispatch of the Products from our warehouses, we will send you a Shipment Confirmation email.


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