We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

We are currently upgrading our delivery systems. Our warehouse will resume regular shipping on April 18th.
Any order placed before that date may take up to 7-11 working days for delivery.

We’re upgrading our systems for a better customer experience, so any returns received from 8th April until 18th April, may take a little longer than usual to process.

Don’t worry, you can still book your return online and send it back to us, you’ll receive an email as soon as it has been processed by our team.

We’re currently upgrading our systems. Returns submitted between the 24th of March and the 6th of April may experience a delay in processing.

We will process all refund requests as soon as possible. We apologize for any inconvenience caused.

Due to the unprecedented Covid – 19 emergency, to safeguard the health of our people and to help slow the spread of the virus we're currently working from home in our Customer Service Centres, so we can continue to offer a high level of service to our customers through this challenging time.

As a result, our phone lines will be temporary unavailable. However we're here to help, please contact us via Contact Us form and we'll respond as quickly as possible.

As Our priority is the health and safety of our people, we appreciate your patience and understanding.

The Timberland Customer Service Team is here to help and ready to take your call.

0800 001 926 

Monday to Friday from 09:00 to 19:00

The service is suspended on December 25th and 26th and January 1st.

Note: calls that are not made by a local fixed line may be subject to costs.