We are experiencing a delay in processing our orders due to high volumes.
You will get your shipping notification as quickly as we can.

Our carriers are currently handling a high volume of parcels. You may experience a delay in delivery.
Keep checking your tracking link for updates.

Our Customer Service team is experiencing high volume of contacts, so our response time may be a little longer than usual.

Haven't received your refund yet? Please be patient, we’re working to process all the returns received in the past days.

Due to a National Strike, your parcel may be have a small delay in being delivered.
Please accept our apologies for any inconvenience caused.

HOW TO MAKE A RETURN

1) Create a "return label"

  • Find your order here, enter your Order number ( 7 digit reference) and your email address , and click ‘create a return’.
  • Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and tick the box corresponding to your return reason.
  • Click on create return button to start the return label creation.
  • Follow the instructions provided during the process.

2) Pack the products with the return label

Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

We encourage you to use our box for the return in respect for our environment.

Our box is designed for the return: you will find a stikcy blue band on the interior to close the box without using tape.

3) Drop the products to any Swisspost office

Drop your return into any available drop off locations.

4) Wait for return confirmation and refund

  • You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (2-3 business days) Please note that it may take 5-7 days to get it credited on your account].
  • In case you have any questions please have a look at our Return FAQ. If you have any feedback on our returns process, don’t hesitate to contact us .

 

TIMBERLAND's RETURN POLICY

Right of withdrawal

If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund,

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.

 

Legal guarantee for faulty goods

In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.